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Learning to Embrace Messiness
Sometimes, life gets messy — as shown by the picture of the living area in my home this morning. When I first walked through this area on my way to get a cup of coffee and some breakfast, I felt a bit...
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Conflict Resolution Tips: Don’t Assume You Know What Someone Will Do
Have you ever seen or been involved in a conflict conversation where one person said: “I knew that you were going to say that!” If you have, you probably noticed that the conflict intensity escalated...
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One Way to Head Off a Conflict: Manage Expectations
A little over a week ago, my wife and I drove our daughter from Indiana to Texas to begin her freshman year of college. On the return trip, we drove through Oklahoma. As is common this time of year,...
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Three Critical Factors to Consider Before You Choose a Communication Technique
Before you start looking for the right communication technique or words to use to convey an idea, you must consider three critical factors. They are not complicated. They are important. Failure to...
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Four Ways to Improve Your Communication
If you want to become more effective as a leader, more successful in meetings, or more confident while resolving conflicts, become a better communicator. On the high end of the communication skill...
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People are a Package Deal
Nearly everyone irritates me to some extent. Even the people close to me — my wife, my kids, my friends, and my professional colleagues — irritate me from time to time. All of them have body gestures,...
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Keep Moving Forward
As a watch officer on a submarine, I got to “drive the boat.” During my six-hour watch (shift), I led the team that charted course, controlled direction and depth, coordinated atmosphere controls, and...
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Three Questions to Consider Before you Speak Assertively
Successful conflict resolution depends on the careful application of several communication and relationship building principles and skills. Frankly, it can be complicated and difficult to do. One...
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How to Plan a Wedding Reception in Seven Days
Last month, my wife created a miracle. She planned and pulled-off a wedding reception in seven days. Yes, you read that correctly — seven days from decision to wedding and reception. Many things...
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Using Apology to De-escalate a Conflict
Apology is a powerful — and often under used — conflict resolution tool. One reason for not apologizing that I often hear in my work with clients is the concern that apologizing either totally admits...
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